I recently graduated from Ball State University with a Bachelor of Arts in both International Business and French. During my undergraduate career, I was a member of Alpha Kappa Psi and traveled abroad one summer studying in Paris, France.
I have held several jobs throughout my lifetime including library work, education/technology work for high school and retail, and am now employed as a graduate assistant for the UTS HelpDesk at Ball State University -- diagnosing and solving computer issues for professors and training new HelpDesk undergraduate employees. I will graduate with a Master of Science in Information and Communication Sciences in May 2016.
I have a serious passion for cultural studies, helping foreigners understand living and business in the United States, and increasing globalization. I am looking forward to honing my passion for technology and drive to become a better leader.
Customer Service:
- Over 2600 hours working with clients of all levels of technical expertise
- Phone support, scheduling/meeting with clients and remote-assistance
- Genuinely enjoy helping others discover and learn new things
Project Management:
- Participated and led multiple projects
- Involved in projects of varying lengths (day - months)
- Contributed to the design of IT networks, backup solutions (academic), and evaluation of emerging software packages
- Comfortable and productive under time constraints
Communication:
- Led many presentations teaching Ball State students and faculty members about newly purchased software and web applications
- Trained new student employees on organizational culture and ethics of the HelpDesk
Feel free to contact me with any questions.
Contact Information:
Phone Number: (260) 571 7741
Email Address: rebecca.penn@hotmail.com
